Privacy Policy

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, 

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. The information generated by cookies is sent to Google Analytics. It is then used to evaluate visitors’ use of the website and to compile statistical reports on the website activity for Five Star Bath Solutions.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

How we use collected information

Five Star Bath Solutions collects and uses Users personal information for the following purposes:

• To personalize user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
  We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails
  
  The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. These security measures include encryption, firewalls, and access controls. 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

We take the following specific steps to protect your information:

(1) Use internal access controls so only limited personnel have access to your information.

(2) Anyone with access to user information is trained on all relevant security and compliance policies.

(3) Servers that store visitor information are regularly backed up to protect against loss.

(4) All information is secured through modern security technologies like secure socket layer (SSL), encryption, firewalls, and secure passwords.

All access safeguards described above are in place to prevent unauthorized access by outsiders to information stored on or transmitted by our systems.

User Rights

You have the following rights regarding your personal information:

• Right to Access: you can request access to your personal data that we hold.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you. 
• Right to Erasure: You can request that we erase your personal data in certain circumstances. 
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request a copy of your personal data in a portable format.
• Right to Object: You can object to the processing of your personal data for certain purposes. 

To exercise any of these rights, please contact us using the contact information below. 

 

Changes to this privacy policy

Five Star Bath Solutions has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Sharing

We do not sell, trade, or otherwise share your personal information, including mobile numbers, with third parties for marketing or promotional purposes. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We do share information with contractors or others who perform support services, such as customer service, or subcontracting, as necessary to provide the services you request. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use commenting and social media plug-ins and third-party websites. We use those third-party services and sites to interact with visitors and to build our community on social media. We also use these third-party services to measure the number of visitors to our website, to interact with visitors on the site, and to make our website more useful to visitors\

In such cases, the third-party application may request an email address, username, password, internet protocol (IP) address, and geographic location for account registration or sign-in purposes. We do not use those third-party websites or services to collect personal information from individuals. Any personal information collected by the third-party website will not be stored or transmitted by us. We have no control over or access to specific login information or any other sensitive personal information provided to third-party websites.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Data Handling – Texting and SMS

We value your privacy, and the privacy of data transmitted via text message or SMS. Our policy is to assure confidentiality and security in such data, and we do not share SMS data outside of our company or its affiliates, except where required by law or as necessary to provide the services requested by you as our client.

All data we receive from you via SMS or text message is used exclusively for the purpose of delivering our services, delivering enhanced user experiences, and improving our ability to deliver such services. 

We do not sell, trade, or otherwise share your personal information, including mobile numbers, with third parties for marketing or promotional purposes. We do share information with contractors or others who perform support services, such as customer service, or subcontracting, as necessary to provide the services you request.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate company for marketing purposes.

By providing us with your telephone number for SMS services or communications, you consent to receive conversational text messages related to Five Star Bath Solutions services, job updates and service reminder notifications.  Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.   For further information please review our Terms of Service page https://bathsolutions.ca/sms-terms-and-conditions/ or Privacy Policy page https://bathsolutions.ca/privacy-policy/.

You can opt out or cancel the SMS communications at any time by texting “STOP” to the shortcode. Upon receiving such a message, we will confirm your desire to unsubscribe via a reply SMS. Following that confirmation (which we will endeavor to complete within 10 business days), you will no longer receive SMS messages from us. To resume, you may sign up or enroll in the same manner as you did initially and we will commence services again on the current terms.

Should you encounter difficulties or require assistance from our team in connection with any SMS communications, reply “HELP” to request that help and we will respond via SMS or otherwise contact you.

All SMS communications to which you enroll or subscribe are subject to your agreement with your mobile carrier at standard data and messaging rates. For questions regarding your data or messaging plan, you may contact your carrier. Neither we nor your carrier are liable for delays in message delivery or failure to successfully send or receive any message.

For further information on our SMS terms and conditions please visit https://bathsolutions.ca/sms-terms-and-conditions

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Five Star Bath Solutions

https://bathsolutions.ca/contact-us

761 W Spring Creek Pl

Springville, UT 84663

Info@fivestarbathsolutions.com